Your calls, your customers, your data.
When you put a phone number in our hands, you're trusting us with the lifeblood of your business. Here's exactly what we do with it — in plain English, no security-marketing fluff.
Other businesses can't see your calls, leads, or recordings. Period.
Every text and outbound call checks consent first. STOP works the second it's sent.
Anything Kai can't handle becomes a text on your phone — never a silent miss.
What we promise
The four things you should care about most.
If you're going to hand your phone over to an AI, these are the questions that should be answered before you sign up.
Your customers stay your customers.
Your call history, transcripts, and lead list belong to you. Nobody at another business — and nobody at KaiCalls without a real reason — can browse what came through your number.
We don't share logins with anyone.
Connections to your calendar, email, or CRM use keys that only work for your business. If you fire us tomorrow, you cut those keys and we're done.
Kai won't blast your customers.
Outbound calls and texts respect Do Not Call rules, opt-outs, and quiet hours. A 'STOP' reply ends messages instantly. You won't wake up to a TCPA complaint because we got cute with automation.
If something breaks, you find out first.
If Kai can't take a call or finish one, you get a text immediately. No silent failures, no leads quietly disappearing into a log file you'll never read.
The specifics
What's actually happening behind your number.
Six concrete things that protect your business, written for the owner, not the IT department.
Your data is locked to your business.
Every login, every API call, and every report is checked against your business before it loads. Other customers can't see your numbers and you can't see theirs — even accidentally.
We verify who's talking to us.
When Twilio or your CRM sends us an update, we check it's really them before we act. Nobody can fake a call, a lead, or a text into your account.
Texts and calls follow the rules.
We check consent and opt-out status before every outbound message. Quiet hours, A2P registration, STOP replies — all enforced automatically so you stay on the right side of TCPA.
Every call has a backup plan.
If Kai can't finish a call, she transfers, texts you, takes voicemail, or schedules a callback. See the full breakdown on the fallback page.
You decide what we keep.
Recordings, transcripts, and lead data have a clear retention path. Ask us to delete something and we delete it. Close your account and your data leaves with you.
Old connections get cleaned up.
Switching CRMs? Replacing your calendar? We deactivate the old keys and routes so a forgotten integration doesn't become a back door six months later.
Honest notes
A few things we want to be upfront about.
Most trust pages oversell. Here's where we stop and tell you what we're not.
- We don't claim certifications we haven't earned. If you need SOC 2 or HIPAA in writing, ask us — we'll tell you exactly where we are.
- If you run a doctor's office, law firm, or anything else regulated, loop in your own compliance person before going live. We'll help your IT team with whatever they need to check.
- Security is about what actually happens day-to-day. We'd rather show you the controls than wave around a badge.